Growing Talent Through Cross-Training

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Growing Talent Through Cross-Training

By Georgian Lussier, M.S.O.B.

High-performing organizations continually train their employees in order to grow talent and meet customer commitments. Cross-training on essential functions provides a buffer against unexpected staffing or production glitches. This book describes the steps for

  • Assessing the need for cross training in your company.
  • Defining management’s role in cross training.
  • Implementing one-on-one training for back-up purposes.
  • Creating a job rotation program to staff for the future.
  • Setting a tone of continuous learning in your company.

Based on extensive cross-training experience, the author guides you through a practical thought process and points out possible pitfalls. The book emphasizes the importance of a manager’s commitment to helping employees increase their skills and contributions.

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