The Ryan Group, Inc.

Collaborative Listening By Lisa Hughes

Communication Skills For The Healthcare Professional By Wanda Ritter, CPT

Global Competencies

Job Family Performance

Line of Business Effectiveness

Strategic Competencies

The Progression of Competence

Conquering Conflict By Brenda Hiatt, MS

Creating A Virtual Office By Terry Pile, M.S., GCDF

Creating Internal Service Agreements: Preparation, Book 1 By Sharon Mulgrew, M.P.H.

Creating Internal Service Agreements: Implementation Book 2 By Sharon Mulgrew, M.P.H.

Creating Internal Service Agreements: Preparation, Steps 1-3, Book 1, Creating Internal Service Agreements: Implementation, Steps 4-8, Book 2 By Sharon Mulgrew, M.P.H.

Cultivating Customer Connectivity:  Breakthrough strategies, standardization guidelines, and tools to build customer loyalty. By Michelle Jackson

Culture Change, Book 1 By Bob Dove, Ph.D..

Culture Change Book 2 How to Implement Culture Change in Your Department or Organization By Bob Dove, Ph.D. How do I turn my organization into one that can capitalize on its culture and values? How do I implement the culture change needed?

Culture Change Book 1, Why, What, When, Who, and How. Culture Change Book 2, How to Implement Culture Change in Your Department or Organization Chock full of examples, exercises, and suggestions giving you everything you need. By Bob Dove, Ph.D.

Culture Preference Indicators. Available Summer 2014

Customer Service: 5 Things Customers Want And Need and How to Deliver Them By Peggy Morrow

Customer Service: Dealing With Difficult Demanding Customers By Peggy Morrow

Customized Digital Resources

Data Communications Student Workbook By Wayne R. Davis

Global Competencies Database

Job Family Performance Database