Global Competencies Database
The database is built on the premise that once you engage with people, internally with peers or externally with customers, you need an additional, and in some instances a new set of competencies.
Global competencies focus on the horizontal dimension of the organization and reach across all levels and functions.
The database content contains global competencies and associated performance behaviors or statements to measure how effective one’s interpersonal skills and behaviors are.
The database contains a comprehensive data set of interpersonal competencies and traits important across the organization:
Adaptability and Flexibility
Attention to Detail
Achieving Greater Results
Building Value-Based Relationships
Building Sustainable Organizational Capabilities
Contributing to Team Success
Consulting, Internal and External
Communicating for Commitment
Delegating and Following-Up
Determining Financial Impact
Delivering Relevant Consumer Strategies
Demonstrating Judgment in Decision-Making
Developing a Vision
Differentiating Through Innovation
Driving Customer and Consumer Value
Establishing Collaborative Working Relationships
Exerting Personal Influence
Enhancing and Sustaining the Performance of Others
Establishing Strategic Direction
Focusing on Customers
Growing Organizational Talent
Instilling Confidence and Trust
Leading a Successful Team
Leveraging Diversity and Respecting Others
Leading Through Change
Optimizing Strategic Relationships and Networks
Planning and Organizing
Pursuing Personal Development
Strategic Decision Making
Sustaining Operational Excellence
Understanding the Business
Typical Database and Portal Uses and Projects
- Assess interpersonal behaviors
- Link performance to customer satisfaction
- Get multi-rater view of skills and attitudes
- Understand the connection between interpersonal engagement and employee performance
- Identify soft spots and areas for development
The platform provides three components highlighted below.
Individual respondents conduct the assessment using a dual rating scale of importance and effectiveness, with areas for verbatim responses. Additional features include areas for input and feedback for identifying and linking expression of the competencies in the workplace, and for future development and action planning.
Through the administrative function, managers and facilitators setup and provide respondents with access codes to the selected assessments. Managers and facilitators set expectations for the overall group’s level of performance using an expectation scale. Managers and facilitators have access to detailed guides, helps, and resources in the manager toolkit.
Individual respondent competency reports
Group results and outcomes reports
Participant activity reports
Raw Data reports
The branded online portal system provides
- A URL link for secure login.
- An individual respondent site, accessible by username and password, for conducting assessments and printing individual reports.
- An administrative site, accessible by master ID number, for administering, monitoring, and printing team/group reports.