Database: Global Competencies

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Global Competencies Database
The Database
The database is built on the premise that once you engage with people, internally with peers or externally with customers, you need an additional, and in some instances a new set of competencies.
Global competencies focus on the horizontal dimension of the organization and reach across all levels and functions.
The Content
The database content contains global competencies and associated performance behaviors or statements to measure how effective one’s interpersonal skills and behaviors are.
The database contains a comprehensive data set of interpersonal competencies and traits important across the organization:
Adaptability and Flexibility
Attention to Detail
Achieving Greater Results
Building Value-Based Relationships
Building Accountability
Building Sustainable Organizational Capabilities
Communicating Effectively
Contributing to Team Success
Consulting, Internal and External
Communicating for Commitment
Demonstrating Self-Confidence
Delegating and Following-Up
Determining Financial Impact
Delivering Relevant Consumer Strategies
Demonstrating Judgment in Decision-Making
Developing a Vision
Differentiating Through Innovation
Driving Customer and Consumer Value
Establishing Collaborative Working Relationships
Exerting Personal Influence
Enhancing and Sustaining the Performance of Others
Establishing Strategic Direction
Focusing on Customers
Formal Presentation
Growing Organizational Talent
Instilling Confidence and Trust
Leading a Successful Team
Leveraging Diversity and Respecting Others
Leading Through Change
Monitoring Information
Managing Conflict
Optimizing Strategic Relationships and Networks
Problem Analysis
Planning and Organizing
Providing Feedback
Pursuing Personal Development
Pursuing Innovation
Process Improvement
Strategic Decision Making
Sustaining Operational Excellence
Tolerating Stress
Thinking Systemically
Understanding the Business
Valuing Diversity
Work Standards
Writing Effectively
Typical Database and Portal Uses and Projects

  • Assess interpersonal behaviors 
  • Link performance to customer satisfaction
  • Get multi-rater view of skills and attitudes
  • Understand the connection between interpersonal engagement and employee performance
  • Identify soft spots and areas for development

The Platform
The platform provides three components highlighted below.

Individual Component
Individual respondents conduct the assessment using a dual rating scale of importance and  effectiveness, with areas for verbatim responses.  Additional features include areas for input and feedback for identifying and linking expression of the competencies in the workplace, and for future development and action planning.
Manager Component
Through the administrative function, managers and facilitators setup and provide respondents with access codes to the selected assessments.  Managers and facilitators set expectations for the overall group’s level of performance using an expectation scale.  Managers and facilitators have access to detailed guides, helps, and resources in the manager toolkit. 
Reporting Component
Individual respondent competency reports
Group results and outcomes reports
Participant activity reports
Raw Data reports
Verbatim reports
Branded Portal
The branded online portal system provides

  • A URL link for secure login.
  • An individual respondent site, accessible by username and password, for conducting assessments and printing individual reports.
  • An administrative site, accessible by master ID number, for administering, monitoring, and printing team/group reports.

The Ryan Group, Inc.
(214) 613-2582 
Wayne Davis  

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