Competency: Line of Business Effectiveness

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Line of Business Effectiveness
The Line of Business Effectiveness assessments are designed to measure the current level of a functional department’s or business unit’s performance.  Performance has been described, for the most part, as

  • Providing Services
  • Leveraging Technology
  • Optimizing Resources
  • Improving Processes

Performance Levels
For each category within the assessments there are three (3) groups or levels of information to select from.  The first group is at a high level, the second group at the mid-point, and the third group at the basic level.  Organizations can choose the appropriate levels to match its requirements.
Performance Statements
The performance statements are examples describing how important the competency is to the success of the department or business unit  and how effective the department or business unit is in achieving the described levels of performance.  You may add, change, or delete any of the performance statements to customize the database to suit your needs.
Index of Line of Business Effectiveness Assessments
Information Technology
Solving Business Problems
Identifying Technology Solutions
Implementing Technology Solutions
Optimizing Resources
Providing Technology Support Services
Human Resources
Creating Performance Solutions
Designing and Developing Learning Solutions
Evaluation and Measurement
Optimizing Resources
Performance Consulting
Managing Talent Acquisition
Identifying Qualified Candidates
Managing the Candidate Process
Marketing the Company
Defining Skills and Knowledge Needs
Building Capability
Optimizing Resources
Planning Capacity
Staffing Engagements
Managing Financial Processes
Budgeting and Forecasting
Developing and Analyzing Key Performance Metrics
Providing Financial Insight
Interpreting Data and Communicating Results
Providing Financial Advice
Overseeing Revenue and Cost Control
Managing Systems and Data
Leveraging Technology
Managing Information
Optimizing Resources
Improving Processes
Administrative Support Workflow Management
Leveraging Technology
Optimizing Resources
Process Improvement
Providing Services
Office Operations Management
Leveraging Technology
Managing Operations
Optimizing Resources
Improving Processes
Facilities and Space Management
Leveraging Technology
Maintaining the Work Environment
Optimizing Resources
Improving Processes
Business Development
Building Long-Term Relationships
Recognizing Business Development Opportunities
Supporting the Business Development Process
Market Dynamics and Client Behavior
Creating Competitive Advantage
Identifying Industry Trends
Understanding Market Dynamics and Client Behavior
Consultative Selling
Developing and Presenting Solutions
Exploring Client Needs
Negotiating for Results
Planning and Executing
Creating and Executing the Sales Plan
Linking Client Needs with Company’s Proposition
Mobilizing Resources
Relationship Management
Handling Challenging Situations
Managing the On-Going Relationship
Influencing Decision Makers
Identifying and Influencing Decision Makers
Business Development
Building Alliances
Building Long-Term Relationships
Recognizing Business Development Opportunities
Supporting the Business Development Process
Research and Development
Track Record
Capability of Staff
Strength of R&D Organization
Idea Generation
Time to Commercialize
Costs/Benefits of R&D
Relations Among Functional Areas
Pricing Models
There are two pricing models.  One for development of the content, and a second for using the content within the assessment portal system.
Development of the content
A. If The Ryan Group content is acceptable as is, you will be charged a licensing fee for use of the content. The content is in the form of a Microsoft Word file. 
B. If you want to customize the content, the fee is dependent upon the level of support you need from The Ryan Group. 
Assessment portal
C. If you want to use the portal to conduct assessments, the fee is dependent upon the number of users. 
Development Pricing
The cost is a factor of each organization’s needs.  There are 3 approaches.
1. Client Solution:  Provide the client organization access to the database for self-development. 

2. Partnering Solution: Client organization will partner with The Ryan Group for co-development and customization.

3. Turn Key Solution:  Client organization will outsource the project to The Ryan Group.
The Ryan Group’s Competency Assessment Portal
Once the competencies are developed, the client organization can easily access The Ryan Group’s competency assessment portal.  The portal provides three components highlighted below.
1. Individual Component
Individual respondents conduct the assessment with areas for verbatim responses.  Additional features include areas for input and feedback for identifying and linking expression of the competencies in the workplace, and for future development and action planning.
2. Manager Component
Through the administrative function, managers and facilitators setup and provide respondents with access to the selected assessments.  Managers and facilitators set expectations for the overall group’s level of performance using an expectation scale.  Managers and facilitators have access to detailed guides, helps, and resources in the manager toolkit. 
3. Reporting Component
Individual respondent competency report
Group results and outcomes report
Participant activity report
Effectiveness evaluation report
The “Cloud” Delivery Platform

  • Respondents take the diagnostic online in a secure environment with unique username and password.
  • Administrators monitor progress and reporting.

Branded Portal
The branded online portal system provides

  • A URL link for secure login.
  • An individual respondent site, accessible by username and password, for conducting assessments and printing individual reports.
  • An administrative site, accessible by master ID number, for administering, monitoring, and printing team/group reports.

Assessment Pricing
The cost is dependent upon the number of individual assessments and users with portal access. 

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