Win-Win Turning Points During Conflict
By Orlando E. Blake, CPT, PhD
For many people the experience of conflict has been a source of fear and confusion. People fear conflict because they do not know how to manage it, they fear they will be placed in a disadvantageous position and be destroyed, or they fear their own reaction to the conflict situation.
Conflict can expose our weaknesses, undermine our self-esteem and self-concept, it destroys relationships, and it creates anxiety. Just as possible is the promise that conflict can help create better decisions, assist in problem solving, open up possibilities, facilitate new ideas, help people express emotions and beliefs, and solidify important ongoing relationships.
Conflict is a fact. However, conflicts can be managed and resolutions are possible if you know how to start talking and stop fighting. It is the interpersonal conflicts of interest and/or commitment that we are looking at resolving in this book. These conflicts are characterized by a genuine clash of opposing interests or commitment.
The author identifies turning points that address the key barriers to resolution. These barriers are characterized by hidden interests, wrong perceptions, lack of understanding, too few options, and “hopelessly” interlocked behaviors between disputants. We get mired in the mess of mismatched, miscommunication, and misunderstandings.
Win-Win Turning Points During Conflict describes how conflicts are recognized, expressed, and managed through communication that includes messages, tactics, strategies, and patterns.
This resource gives you researched techniques proven to move intractable conflicts toward mutually acceptable resolutions. Intractable conflicts cannot be resolved with great leaps. They require small steps and time for people to talk to each other.
Win-Win Turning Points During Conflict includes
- The three ways to communicate in order to create turning points in conflict situations.
- The S-I-M-P-L-E approach to uncover needs and interests.
- Case studies that help you apply what you learn.
- The POWW! Model