Getting Your Point Across
By Andrew R. Walker, Ed.D.
Those who are most admired for getting their point across successfully use a structured approach that fits multiple scenarios. They adapt their style to balance telling with listening. They create empathy and engagement that enhance support for the proposal.
The structured approach includes
- The hook – the headlines that capture attention.
- The story – the problem and the situational context.
- The outcome – recommendations.
- The implications – resources and support requirements, risks, and plans for action.
Finally, successful delivery of the message acknowledges the needs of the audience that allows them to voice ideas and opinions, and encourages their active contribution to success.
This book is for everyone in the workplace who wants to improve their communications,