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Communication Skills For The Healthcare Professional
By Wanda Ritter, CPT
The healthcare environment has changed dramatically over the last few years. New technology, heightened public expectations, changing government regulations, and an increasingly diverse workforce are all challenges to the healthcare professional. The healthcare industry is a high-risk work environment and professionals within that environment must have exceptional communication skills. Healthcare professionals who want to learn how to build relationships through effective communication skills will find this timely book an excellent resource.
Who will benefit from this resource?
- Employees who address patient complaints
- Managers who want to communicate effectively with employees, doctors, patients, and executive management
- Managers interested in addressing performance issues quickly and effectively without making matters worse
- Those who want to build stronger teams through effective and respectful communication