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Peggy Morrow
Peggy is a speaker, author, and president of her own training and development firm, Peggy Morrow & Associates, specializing in highly customized speeches, seminars, workshops, and facilitations. She works with organizations to improve their bottom line by helping them develop and deliver a strategic customer service plan. This results in improved internal and external customer service and team interactions.
For over twenty-six years she has served such clients as NASA, Continental Airlines, The Texas Medical Center, Southern Gas Association, Kroger, International Customer Service Association, American Institute of CPA's, IKEA and others. She has been named a "content expert" in customer service for Inc.com. and has written over 500 articles on workplace issues.
Peggy has developed comprehensive customer service programs for clients like the Houston Astros, NFL Houston Texans, The City of Nassau Bay, Rice University Library, Louisiana Superdome, Aker Solutions, Houston Zoo, Cosden Credit Union, Tenet Physician's Health Care, MBM Inc. and many others.
She is the author of books on customer service:
Customer Service: The Key To Your Competitive Edge, and
Customer Service: How To Do It Right! as well as a contributor to two others plus learning aids for how to deal with difficult customers.
Peggy has authored three books for Get to the Point Books including
Customer Service: 5 Things Customers Want and Need . . . and How to Deliver them
Dealing With Difficult Demanding Customers, and
How to be an Effective Customer Service Manager
Peggy has been president of two chapters of National Speakers Association and has three times served as a board member of the American Society for Training and Development. She has worked with Rice University, The University of New Orleans, College of the Mainland, San Jacinto College, Midland College, and The University of Houston and has earned the title "Certified Speaking Professional," a designation earned by fewer than nine percent of all speakers in the U.S.
You can reach Peggy at joan.lahti@gettothepointbooks.com