Measurement in the Workplace Series
Measurement in the Workplace, Book 1
By Frank Wolf, D.I.B.A.
Since what we elect to measure in the business world affects outcomes, such as growth and performance, the subject of measuring is clearly very important right now. We are often obsessed with trying to measure everything in the hope of understanding everything and having control. In this book, we examine measurements that support the business goal. For example, if we create an incentive for risk, employees will take chances, is that the intent?
In this book the reader is introduced to the subject by
- A general discussion and history of measurements.
- Workplace measurements in corporate offices.
- Workplace measurements in the service sector of the economy.
- Workplace measurements in the manufacturing sector.
The chapters are supported by rich examples and exercises that support new thinking for better outcomes and timely rewards.
Measurement in the Workplace, Book 2
Book 2 on Measurement in the Workplace, pursues the same intent as Book I, namely helping the reader benefit from understanding how measurements themselves affect outcomes and how to select the right measurement option. In the first book, the subject was introduced with a brief of the history of measurements, followed by a detailed look into workplaces like offices, the manufacturing floors, and the service sector of our economy.
In Book 2, measurement issues affecting federal, state, and local governments are presented, where the objectives are broadly focused on service rather than profit. Nonprofit organizations narrowly advocate good causes with measurements zeroing—in on outcomes. Additionally, the reader is introduced to measurement issues that transcend economic sectors, namely indexing and making sense out of cause and effect discussions. In response to a rapidly changing international business environment, this second book helps the reader to understand and deal with measurements that apply to the Internet where the focus is market access. Book 2 also has a chapter on measuring the impossible, like the happiness of workers that can affect their own health and certainly that of their clients.
Each chapter is supported by rich examples and exercises that encourage new thinking and help the reader achieve better outcomes.
The author, Frank Wolf, teaches in the MBA program of the H. Wayne Huizenga School of Business and Entrepreneurship and brings a wealth of experience to this subject as a practicing entrepreneur, a former corporate manager and appointed government executive. Dr. Wolf is a partner in a corporate and municipal solvency stress testing firm.