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Working with Difficult People
By Mary Delmege
We all run into difficult people at work and this book provides a fresh look at dealing with them more effectively. The book explains what causes people to behave poorly and offers an analysis of four difficult personality types, along with strategies for working with each of them.
The book is based on the philosophy that each of us is accountable for our behavior and its consequences. Clear communications and specific goals are essential for resolving difficult situations and this book offers proven techniques that you can put into practice immediately.
Using examples drawn from actual work situations, the author provides practical guidance and easy to understand techniques. She shows you how to implement a six-step process for managing your encounters with difficult people more productively.