Leading the Total Quality Mission: Building capability and commitment, Volume 2
By Orlando Blake, CPT, PhD
Leading the Total Quality Mission: Building capability and commitment, Volume 2, is a book about the value of aligning good leadership practices with a commitment to total quality and the inherent worth of people in organizations.
This book goes further than the companion book, Leading the Total Quality Mission: Aligning principles, practices, and management, Volume 1, in providing guidance and an ideological perspective of leading total quality and continuous improvement.
You will be introduced to how-to processes and tools that, when implemented, make your total quality (TQ) and continuous improvement (CI) programs successful.
Topics covered include the following:
- Planning the TQ Process.
- Defining the Customer’s Needs.
- Selecting the Measures.
- Building in Quality.
- Managing Your Work.
- Assessing and Evaluating.
- Investing in Your People.
- Knowing Your Soft Spots.
- Fostering a No Fault Attitude.
TQ and CI are just words unless you know how to live by them. You must align capability, leadership, total quality practices, and commitment . . . and that is what this and its companion resource is all about!