Creating Internal Service Agreements: Preparation, Book 1
By Sharon Mulgrew, M.P.H.
We want to flatten hierarchies and manage by coordinating. We can do that most effectively by building a collaborative network.
When we focus on individual impact alone, we find that well meaning managers focus on optimizing our departments. We don't see ourselves as a player in the wider network. We undervalue the contribution we could make to our colleagues and the larger organization. And, we miss the opportunity to collaborate.
When we depend on our individually oriented "silos," we hit a lower productivity ceiling quickly.
The most effective way to break through is to create a collaborative network. Here, the right resources at the right time flow easily wherever they are needed within the organization.
Creating Internal Service Agreements, Books 1 and 2, give you a systematic approach to breaking through your "silo" ceiling, engaging you in crucial business relationships, and launching your active
Sharon Mulgrew knows that successful network collaboration depends on clear relevant agreements. Her 8-step process helps you build the necessary skills and commitment. Book 1 focuses on the first 3 steps.
In Creating Internal Service Agreements, Book 1, you get the step-by-step skills and support you need to prepare yourself to engage in respectful and reasonable service partnering agreements. You learn to assess the current level of collaboration in your organization; to hold an effective launch meeting; and to identify your essential contribution to your organizational network.